Guest Services Agent - Bvlgari Hotel Milano

Job Title: Guest Services Agent Department: Guest Services Reports to: Guest Services Director, Guest Services Manager, Guest Services Supervisor, Night Manager. Job Overview: Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Using empowerment to make de…