Contact Center Associate

Overview: The resource will be part of CODIFI, the Company of Menarini Group managing customer service and order to cash processes for Italian Companies, and, in particular, will be integrated in Contact Center Department, reporting directly to the Service Operations and Digital Channels Manager. He/she will be responsible to manage customer relationship outbound (promotional/commercial focus) and inbound (first level for customer enquiries), with the objective to centralize and optimize contac…