Automotive Technical Diagnostic Agent

Job Description The Technical Helpdesk Engineer provides advanced technical support to dealer networks, acting as a subject-matter expert for complex diagnostic and repair issues. The role collaborates closely with Technical Departments, Engineering, Quality, and suppliers to resolve escalations, reduce repeat repairs, and improve post‑sales service quality. This position directly impacts customer satisfaction, service lead times, first‑time‑fix rates, and dealer efficiency. Key activities and …